Thank you for shopping with Loom & Leathers. We want our customers to have a clear understanding of our return and refund process before placing an order. Please read this policy carefully, as it outlines the conditions under which returns are accepted and how refunds are issued.
Return Window
Customers in the United States may request a return within 14 days of delivery. To qualify for a return, the item must be shipped back within this timeframe and meet the conditions outlined below.
Return Eligibility
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Include original tags, packaging, and any accompanying accessories
- Show no signs of use, damage, washing, staining, odor, or alteration
- Be accompanied by proof of purchase or an order confirmation
We reserve the right to decline returns that do not meet these requirements.
How to Request a Return
To initiate a return, please reach out to our support team with your order number and the reason for the return. Once we've reviewed your request, we'll send you return instructions.
Please refrain from sending items back without first contacting us, as returns sent without prior authorization may not be accepted.
Email: support@loom&leathers.com
Phone: +1 (224) 424-7219
Return Address
Loom & Leathers
Address: 613 West Park Avenue, UNIT B 01, Libertyville, IL 60048.
Return Shipping Costs
Customers are responsible for covering return shipping costs, except in cases where the item received is incorrect, defective, or arrived damaged. We recommend using a trackable shipping method, as Loom & Leathers cannot be held responsible for items lost during return transit.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please notify us within 48 hours of delivery and provide clear photos documenting the issue. We'll review your case and work with you toward a suitable resolution.
Refund Process
Once we receive and inspect your returned item, we'll notify you of your refund status. Approved refunds will be credited back to the original payment method used at checkout.
Please note that original shipping fees are typically non-refundable, unless the return is a result of an error on our part.
Refund Timing
Approved refunds are generally processed within 5–10 business days, though exact timing may vary depending on your payment provider or bank.
Non-Returnable Situations
Returns will not be accepted under the following circumstances:
- The item is returned after the 14-day return window
- The item shows signs of wear, use, washing, damage, or alteration
- The item was returned without prior contact and approval
- The item is missing its original packaging or tags, where applicable
- The item is a customized product, final sale item, or gift card, where applicable
Exchanges
We currently do not guarantee direct exchanges through our website. If you'd like a different size or variation, please contact us first so we can guide you through the best available options.
Contact Information
For any questions regarding returns or refunds, please reach out to us:
Loom & Leathers
Email: support@loom&leathers.com
Phone: +1 (224) 424-7219
Website: Loom&Leathers.com
