FAQ

Frequently Asked Questions

How can I contact Loom & Leathers?

You can contact the Loom & Leathers support team at support@loomandleathers.com or +1 (224) 424-7219. For questions about products, sizing, orders, shipping or returns, please include your order number when contacting us about an existing order.

When will my order be processed?

Orders are processed according to product availability. Once your order has been shipped, you will receive available tracking information so you can follow your delivery.

How long does shipping take?

For orders within the United States, Standard Shipping is estimated at 3–5 business days, while Express Shipping is estimated at 1–2 business days.

Standard Shipping is $8 for orders under $70 and free for orders of $70 or more. Express Shipping is $15.

Delivery times are estimates and may vary due to carrier delays, weekends, holidays, weather or other circumstances outside our control.

Do you offer international shipping?

Yes. International shipping is available to selected countries and regions. Available shipping services and rates are calculated at checkout based on your destination and available carrier services.

International delivery times may vary depending on the destination, customs processing and selected shipping service. Any applicable customs duties, taxes or import charges are the responsibility of the customer unless otherwise stated at checkout.

Can I return my order?

Yes. You may request a return within 30 days of receiving your order.

To be eligible, the item must be:

  • Unworn and unused
  • In the same condition in which you received it
  • Returned with original tags attached
  • In its original packaging
  • Accompanied by proof of purchase or your order details

To start a return, contact support@loomandleathers.com with your order number and reason for the return. Please contact us and receive return instructions before sending an item back.

What if my order arrives damaged or I receive the wrong item?

Please inspect your order when you receive it. If your item arrives damaged, defective or you receive the wrong item, contact us as soon as possible at support@loomandleathers.com with your order details and, where applicable, photos of the issue.

We will review the issue and provide the appropriate resolution.

How will I receive my refund?

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Can I exchange an item for a different size?

If you would like a different size or product, please contact us first. Depending on availability, we may recommend returning the original item and placing a new order for the replacement.

How can I track my order?

Once your order has been shipped, you will receive available tracking information so you can follow your delivery.

Where is Loom & Leathers located?

Loom & Leathers
613 West Park Avenue, UNIT B 01
Libertyville, IL 60048
United States

Email: support@loomandleathers.com
Phone: +1 (224) 424-7219

Are there items that cannot be returned?

Yes. Non-returnable items include gift cards, items marked as final sale or otherwise identified as non-returnable, and custom or personalized items where applicable.

Size Guide

Finding the right size matters for comfort, proper fit, and everyday wearability. This guide will walk you through how to take your own measurements and choose the best jacket size when shopping at Loom & Leathers.

How to Measure Yourself

For the most accurate results, use a flexible measuring tape and measure over light clothing.

  • Chest: Wrap the tape around the fullest part of your chest, keeping it level.
  • Shoulders: Measure across your upper back, from the edge of one shoulder to the other.
  • Sleeve Length: Measure from the top of your shoulder down to your wrist.
  • Waist: Measure around your natural waistline.
  • Jacket Length: Measure from your highest shoulder point down to your preferred jacket length.

Men's Size Guide

Men's jacket measurement guide
Shoulder Measure from the tip of one shoulder, across your back to the tip of your other shoulder.
Chest Measure the circumference around the fullest area of chest.
Natural Waist Measure the circumference around the narrowest area of waist.
Lower Waist Measure the circumference around the fullest area of waist.
Hips Measure around the fullest part of your body, above the top of your legs.
Sleeves Outseam Measure from your shoulder seam, with your arm slightly bent, to the tip of your wrist.
Pants Inseam Measure from your crotch point to your ankle bone.

Men's Jacket Size Chart

Size Chest (inches) Shoulder (inches) Sleeve (inches)
S 36–38 17–18 24–25
M 38–40 18–19 25–26
L 40–42 19–20 26–27
XL 42–44 20–21 27–28
XXL 44–46 21–22 28–29

Women's Size Guide

Women's jacket measurement guide
Shoulder Measure from the tip of one shoulder, across your back to the tip of your other shoulder.
Bust Measure the circumference around the fullest area of bust.
Natural Waist Measure the circumference around the narrowest area of waist.
Lower Waist Measure the circumference around the fullest area of waist.
Hips Measure around the fullest part of your body, above the top of your legs.
Sleeves Outseam Measure from your shoulder seam, with your arm slightly bent, to the tip of your wrist.
Pants Inseam Measure from your crotch point to your ankle bone.

Women's Jacket Size Chart

Size Bust (inches) Waist (inches) Sleeve (inches)
XS 32–34 24–26 23–24
S 34–36 26–28 24–25
M 36–38 28–30 25–26
L 38–40 30–32 26–27
XL 40–42 32–34 27–28

Fit Preference Tips

  • For a slim, fitted look, go with your exact measurements.
  • Planning to layer clothing underneath? Consider sizing up.
  • Biker jackets tend to run more structured and may feel snug at first.
  • Bomber and casual-style jackets typically offer a more relaxed, roomier fit.

Important Notes

Please note that all size charts are approximate and may vary slightly based on jacket style, design, and manufacturing batch. We recommend checking product-specific measurements whenever they're available.

Need Help Choosing a Size?

Not sure which size is right for you? Reach out to our support team before placing your order — just include your height, weight, chest measurement, and preferred fit style, and we'll help guide you.

Company Loom & Leathers
Company Number +1 (224) 424-7219
Business Information Loom & Leathers
Address 613 West Park Avenue, UNIT B 01,
Libertyville, IL 60048
Customer Support Email support@loomleathers.com
Phone +1 (224) 424-7219